Our team is here to help!

        Have a question about your order? Email [email protected]

        Visit us in person:

               BART Customer Services Center

               Inside the Lake Merritt BART Station, Oakland, CA

               On the Concourse Level

               (near Laney College, at 8th Street and Oak Street)

                Google Maps

               Mondays to Fridays

               8:30 am - 5:00 pm

               (closed on holidays)

New hours, effective Monday, October 5, 2026

               Mondays to Fridays: 8:30 am - 5:00 pm (closed on holidays)

               1st Week of the Month: 8:30 am - 6:00 pm (Pilot extended hours)

               3rd Wednesday of the Month: 8:30 am - 12:00 pm (early closure)